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Customer Care, Privacy and Payments

Customer Care

We take great care in choosing appropriate items for each sensory box or bag. In order to be able to choose the perfect items we request you give us as much information as you can about the person receiving the sensory box or bag. 

We really hope you love your order as much as we enjoy choosing the items for you. 

If something isn't quite right or you have any queries, please do not hesitate to contact us via any of our social media (Ali's Sensory Boxes) or our email ( ) and we aim to get back to you within 24 hours. 

Thank you so much for shopping with us!

Payment Methods
Privacy Policy
Last updated: 16/08/2020

This policy applies between you, the customer and Debs and Georgia Tolley, the owners of Ali's Sensory Boxes.
Ali’s Sensory Boxes takes the privacy of your information very seriously. This privacy policy is applied to our use of any data provided by you. By ordering from us, you accept the terms of our privacy policy.

IMPORTANT NOTE: when we talk about ‘data’ I am only referring to that listed below in ‘1. Data collected’. We never have access to your financial information when you make payments using paypal or bank transfer. All sensitive financial information is held securely by the processing companies, under no circumstances do they ever share this with Ali’s Sensory Boxes.


1. Data collected

We may collect the following data from you, in accordance with this privacy policy:

  • Full name

  • E-mail address

  • Phone number

  • Billing address

  • Shipping address

  • Any details you give us regarding who the order is for (for example: their age, needs and preferences)

2. How we collect data

  • The above data is provided by you, the customer.

3. Our use of data

Any or all of the above data is required by us so we can run Ali’s Sensory Boxes smoothly. Data may be used for the following reasons:

  • To fulfil your order. This may include communication in relation to your order (for example, via email)

  • Internal records, such as tax purposes

In each case, it will be in accordance with this privacy policy.

4. Who we share data with

We may share your data with the following groups of people for the following reasons:

  • Royal Mail PLC: to allow Royal Mail PLC to delivery your goods ordered by you, the customer

  • Paypal: to allow us to send invoices

PayPal and Royal Mail PLC are not connected to us in any way, therefore the way they use or store your data will be outlined in their own policies.

5. Keeping data secure

All personal data you provide is:

  • Stored on a password protected computer within our own home (our place of work)

  • Within a file which is stored in a secure filing cabinet within our home. This is never removed from our place of work.

This privacy policy is in accordance with GDPR guidelines. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this email address:

6. Data retention

We will retain your data for no longer than necessary, unless a longer retention period is required or permitted by law or you request that the data be deleted.

  • We retain your data to fulfil your order and other reasons listed above in this Privacy Policy.

Even if we delete your data, it may still exist on backup media which we have no control over.

7. Your rights

You have the following rights in relation to your data:

  • Right to access: The right to request copies of the information we hold about you at any time. As well as the right to request we modify, update or delete such information

  • Right to correct: The right to have your data changed if it is inaccurate or incomplete

  • Right to erase: The right to request that we delete or remove your data from our systems

  • Right to object: The right to object to our use of your data. However please note that without the data we collect, we are unable to fulfil your order.

8. Links to other websites

From time to time links may be provided on our site to other websites. We have no control over such websites and are not responsible for the content of them. This privacy policy does not extend to your use of such websites. You are advised to read their policies prior to using them.

9. Changes to this privacy policy

Ali’s Sensory Boxes reserves the right to change this privacy policy as we may deem necessary or as required by law. Any changes will be immediately posted in place of this existing privacy policy.

If you have any questions regarding this privacy policy, want to exercise your rights set out above or withdraw consent of us using your data, please do not hesitate to contact us via the email:

Payment Methods

- Credit / Debit Cards

- Offline Payments

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